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You can find frequently asked questions & useful information about LUTS dolls.
We offer layaway service, please refer to following guide.
* LUTS Layaway plan
- We only accept layaway for customers who order over $300.
- Your order must include our dolls.
- Please choose the payment option as 'BANK Transfer'. After you receive the personal payment link after your layaway form is confirmed, you can pay for the installment as the payment way you want.
- Payment way for installment (for faster check without error, we recommend using same payment way for all installment). : PayPal, Credit Card, Union Pay
- You can divide total payment (items + shipping cost) as two or three payment, but not need to be regularly.
2 payment layaway: Please remit 50% first and 50% of total later.
3 payment layaway: Please remit 40% first and second/last payment would be 30% of total.
- The first payment have to be sent to us within 7 days since you order, or we will cancel the order.
- The last layaway payment must be completed within 45 days.
- Non refundable deposit is 40% of `item costs`.
When payment is not confirmed on the specified due date, we consider the order is canceled and refund less shipping cost and non refundable deposit.
If the order is canceled, we will refund your payment LESS shipping cost and non refundable deposit (40% item cost) immediately without notice.
We will start manufacturing doll since your first payment, we seek your understanding on this to prevent delaying schedule.
* Layaway process - how to
1. Please fill this form for layaway https://goo.gl/ZCc5bC and let us know through Q&A board to confirm your order.
2. Your doll is being manufactured since your first payment. 3. Shipping is in order of `payment received` date as soon as the doll is ready.
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