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Forum Details
Title Item return & exchange policy
Posted by LUTS DOLL (ip:)
  • Rate 0points  
  • Date 2019-03-28 15:21:54
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If customer want to change the item which is shipped without problem or same option as the order, please contact us through Q&A board within 5 business days. In this case, cost for exchange / return is charged to the customer.
Only unopened and no-damaged item (original condition of package arrival) can be exchanged / returned.

The following items cannot be exchanged / returned.

- Pre-order items (most of dolls, pre-order clothes, etc. )
- Dolls with adjustment option (e.g. Doll with face-up / removing seam line / piercing ears)
- Opened or used item
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