* It's an order-made product. 1. Dolls are made on order, so orders cannot be canceled or changed once we start manufacturing. 2. We need about 45 days of making period after payment. The making period excludes weekends and holidays. 3. It takes 3-4 more weeks when adding makeup and painting. 4. Due to the manner in which color is represented on-screen, the colors shown may not accurately represent the true colors. 5. In the case of Dark Mocha skin&Mocha skin, parting line, dust and gate mark can be more noticeable compared to Sweet Mocha skin. This will not be considered as a default so please consider it before ordering. 6. Sweet mocha skin can leave a sanding mark or scratch easily compared to light skin. This will be considered normal and cannot be a reason for exchange or refund.
* Body size
Height : 51.5cm Head circumference : 15cm (5.9 inches) Eyes : 6mm Neck circumference : 9.4cm Shoulder width : 12cm Breast size : 25cm Arm length : 17cm Arm circumference : 9cm Wrist circumference : 5cm Waist circumference : 19.2cm Thigh circumference : 14.8cm Hip circumference : 23cm Waist to toe length : 33.5cm Ankle circumference : 7cm Foot length : 6.5cm
1. PayPal (lutsdoll.co.ltd@hotmail.com)
2. Credit card (PG:Eximbay)
3. bank transfer (Please send Bank transfer fee 30USD together)
* The payment for order is confirmed once a day, in 10:00~11:00 a.m. of business day.
* It takes 1~2 business days to confirm your payment using PayPal. Bank transaction takes 1~2 weeks. Credit card payment is confirmed immediately.
* When the payment is confirmed safely, the order status would be 'Payment confirmed - order in process'.
* Payment should be sent within 7 days since order is made (including holiday), unless the order is automatically canceled.
Shipping Information
Shipping Method : Parcel Service
Shipping Area : Worldwide
Shipping Costs : International Shipping Fee
Shipping time : 5 - 14 days
Shipping Information :
Returns & Exchanges
If you have any problem on our product, please contact us through Q&A board immediately.
You MUST contact us WITHIN 5 DAYS since you receive item. (Based on EMS Tracking arrival date)
If there is shipping accident / product defect, free exchange & return can be offered. Otherwise, return / exchange cost can be charged.
On detail of our return and exchange policy, please refer to our GUIDE
1. Item return & exchange policy (Click!)
2. Damaged item return & exchange policy (Click!)